OVERVIEW

A Customer Service Assistant works closely with team members, managers and customers to deliver a best-in-class customer experience. The Customer Service Assistant (CSA) is responsible for handling support functions of key accounts. The CSA manages the administrative tasks, such as order entry, report delivery and communication support. As such, a CSA’s job description should demand a candidate with excellent communication skills, strong multi-tasking ability, and the capability of supporting multiple administrative functions for multiple team members.

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JOB RESPONSIBILITIES

Account Management

• Executes support tasks for Key Account Managers and other team members as needed
• Completes tasks in a timely manner to ensure customers are getting much needed information quickly
• Resolves key client issues and complaints
• Develops a complete understanding of key account needs from a support standpoint
• Ability to work independently

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KNOWLEDGE, SKILLS AND ABILITIES

• Strong communication skills with the ability to multi-task on multiple projects
• Strong written and verbal communication skills
• Proficient computer skills with the ability to use Microsoft Office (Word, Excel, Outlook)
• Excellent communication skills, strong grammatical skills, very strong organizational and multi-tasking skills
• An ability to prepare and interpret schedules and step-by-step action plans

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EDUCATION

• A high school diploma or general education degree (GED) is desired.
• Transportation/Supply Chain Experience a plus

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BENEFITS / PERKS

• Time-Off Benefits (Paid Vacation, Sick Leave, Holidays, Bereavement)
• 401k Matching
• Full Medical (Dental, Vision, Short-Term Disability, Accident, Life insurance)
• Educational Reimbursement
• Continuing Education/Training Programs
• Employee Assistance Plan (EAP)
• Pre-tax deduction of insurance premiums
• Direct deposit
• Credit union
• Wellness Program

We are an equal opportunity employer and value diversity.  We make hiring and other employment-related decisions based on qualifications, merit, and business need and without regard to race, color, age (except as required to comply with applicable laws), religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity or expression, marital or domestic partner status, ancestry, national origin, medical condition, genetic information, military or veteran status, mental or physical disability, or any other status or characteristic protected by applicable laws and regulations.  We will not tolerate discrimination or harassment based on any of these characteristics. Bachelor’s degree in computer science or computer engineering is preferred.

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OVERVIEW

As the Field Engineer, this role is responsible for training customers, original equipment manufacturers, and 3rd party installers in the installation of Phillips Connect products.

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ESSENTIAL DUTIES & RESPONSIBILITIES

• Managing telematics installations at assigned original equipment manufacturers (OEMs)
• Managing pilot installations
• Leading “train the trainer” sessions
• Providing field support to other internal groups
• Identifying opportunities to improve products for improved performance and ease of installation

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TERRITORY

• Missouri, Kansas, Kentucky, Illinois, Indiana, and Ohio.

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EDUCATION / EXPERIENCE

• High school diploma or general education degree (GED) required.
• Transportation or telematics industry experience preferred.
• Mechanical aptitude.
• Ability to troubleshoot basic electrical circuits.
• Support OEM and customer installations.
• Creativity, with a willingness to learn.
• Sense of mission and willingness to work within a team.
• Ability to travel 10+ days per month and otherwise work productively from home.

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BENIFITS / PERKS

• Remote work (preferably within territory)
• Time-Off Benefits (Paid Vacation, Sick Leave, Holidays, Bereavement)
• 401k Matching
• Full Medical (Dental, Vision, Short-Term Disability, Accident, Life insurance)
• Educational Reimbursement
• Continuing Education/Training Programs
• Employee Assistance Plan (EAP)
• Pre-tax deduction of insurance premiums
• Direct deposit
• Credit union
• Wellness Program

We are an equal opportunity employer and value diversity.  We make hiring and other employment related decisions based on qualifications, merit, and business need and without regard to race, color, age (except as required to comply with applicable laws), religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity or expression, marital or domestic partner status, ancestry, national origin, medical condition, genetic information, military or veteran status, mental or physical disability, or any other status or characteristic protected by applicable laws and regulations.  We will not tolerate discrimination or harassment based on any of these characteristics.

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OVERVIEW

The Inventory Specialist is responsible for conducting daily cycle counts, movement of inventory, job safety, reporting, reaching department and company goals, and daily warehouse duties including cleaning up. This is not only limited to the listed duties and will require flexibility due to the company’s needs.

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ESSENTIAL DUTIES & RESPONSIBILITIES

• Follow daily cycle counts as requested by Manager
• Move and or split inventory manually/systematically
• Label stock items according to the company’s policy
• Operate forklift for moving stock material.
• Report malfunctioning or damaged stock-handling equipment to management. Along with any other safety concerns or suggestions
• Help research discrepancies between system inventory and physical counts.
• Ensures product and inventory are stored in designated areas.
• Ensures that the highest safety and sanitation standards are always maintained.

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EDUCATION / EXPERIENCE

• Education – High School Diploma
• Experience – At least two years of relevant experience in inventory management.
• Work ethic – A sense of urgency in meeting critical and time sensitive deadlines.
• Technical – Working knowledge of Microsoft Office products is a plus, especially Excel, Word, and Outlook. Experience with an ERP system is also plus.

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BENIFITS / PERKS

• Time-Off Benefits (Paid Vacation, Sick Leave, Holidays, Bereavement)
• 401k Matching
• Full Medical (Dental, Vision, Short-Term Disability, Accident, Life insurance)
• Educational Reimbursement
• Continuing Education/Training Programs
• Employee Assistance Plan (EAP)
• Pre-tax deduction of insurance premiums
• Direct deposit
• Credit union
• Wellness Program

We are an equal opportunity employer and value diversity.  We make hiring and other employment related decisions based on qualifications, merit, and business need and without regard to race, color, age (except as required to comply with applicable laws), religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity or expression, marital or domestic partner status, ancestry, national origin, medical condition, genetic information, military or veteran status, mental or physical disability, or any other status or characteristic protected by applicable laws and regulations.  We will not tolerate discrimination or harassment based on any of these characteristics.

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OVERVIEW

A Product Manager is responsible for overseeing and spearheading the efforts to introduce new/enhanced products and services to the market. The Product Manager is responsible for ensuring cross functional alignment & communication, tracking toward launch milestones and overall readiness for all Phillips Connect releases with a goal of having each release make as much impact on the market as intended. This role will be focused on customer/channel related efforts and their market delivery; most importantly serving as the gatekeeper for release, sale, and eventual sunset.

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ESSENTIAL DUTIES & RESPONSIBILITIES

• Gatekeeper for all product releases and changes
• Coordination with engineering to understand product features and timelines for delivery
• Coordination with QA team members for product sign-off
• Identification and development of required product support materials
• Working with operations team to determine initial inventory levels required
• Coordination with accounting for creating of product SKUs
• Pricing strategies
• Coordination with marketing to develop appropriate launch materials including social media awareness campaigns, packaging, etc.
• Managing timelines and budgets for launch activities
• Conducting inspections to ensure the quality and readiness of products and services for launch
• Managing products inside the portfolio to ensure all customer categories are addressed

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EDUCATION / EXPERIENCE REQUIRED

• BS/BA required or equivalent experience (MBA is a plus)
• 7+ years of experience in product marketing in the tech industry

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EDUCATION / EXPERIENCE PREFERRED

• Transportation industry experience, ideally in a role that involved GPS tracking and telematics products preferred
• Telematics industry experience preferred
• Applicable college degree
• Familiarity with CAD software, specifically Autodesk Inventor

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BENIFITS / PERKS

• Time-Off Benefits (Paid Vacation, Sick Leave, Holidays, Bereavement)
• 401k Matching
• Full Medical (Dental, Vision, Short-Term Disability, Accident, Life insurance)
• Educational Reimbursement
• Continuing Education/Training Programs
• Employee Assistance Plan (EAP)
• Pre-tax deduction of insurance premiums
• Direct deposit
• Credit union
• Wellness Program

We are an equal opportunity employer and value diversity.  We make hiring and other employment related decisions based on qualifications, merit, and business need and without regard to race, color, age (except as required to comply with applicable laws), religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity or expression, marital or domestic partner status, ancestry, national origin, medical condition, genetic information, military or veteran status, mental or physical disability, or any other status or characteristic protected by applicable laws and regulations.  We will not tolerate discrimination or harassment based on any of these characteristics.

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OVERVIEW

As the Sales Engineer, this role is responsible for supporting the sales team throughout the process of onboarding new customers.

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ESSENTIAL DUTIES & RESPONSIBILITIES

• Leading discovery calls
• Conducting fleet surveys
• Creating sales drawings
• Creating installation guides
• Coordinating pilot installations
• Creating deployment plans
• Coordinating deployments

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EDUCATION / EXPERIENCE REQUIRED

• Mechanical aptitude
• Ability to troubleshoot basic electrical circuits
• Excellent communication and project management skills
• Creativity, with a willingness to learn
• Sense of mission and willingness to work within a team
• Ability to travel 5+ days per month and otherwise work productively from home

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EDUCATION / EXPERIENCE PREFERRED

• Transportation industry experience, ideally in a role that involved GPS tracking and telematics products preferred
• Telematics industry experience preferred
• Applicable college degree
• Familiarity with CAD software, specifically Autodesk Inventor

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BENIFITS / PERKS

• Remote work
• Time-Off Benefits (Paid Vacation, Sick Leave, Holidays, Bereavement)
• 401k Matching
• Full Medical (Dental, Vision, Short-Term Disability, Accident, Life insurance)
• Educational Reimbursement
• Continuing Education/Training Programs
• Employee Assistance Plan (EAP)
• Pre-tax deduction of insurance premiums
• Direct deposit
• Credit union
• Wellness Program

We are an equal opportunity employer and value diversity.  We make hiring and other employment related decisions based on qualifications, merit, and business need and without regard to race, color, age (except as required to comply with applicable laws), religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity or expression, marital or domestic partner status, ancestry, national origin, medical condition, genetic information, military or veteran status, mental or physical disability, or any other status or characteristic protected by applicable laws and regulations.  We will not tolerate discrimination or harassment based on any of these characteristics.

Apply Now