“We wanted to provide better service, but there just wasn’t time….”
No one has ever said that to a customer (hopefully). In the services sector, it’s usually not too little time that causes a poor experience, but an inefficient use of time.
In transportation especially, minutes matter. Trucks are moving to reach customers and provide an on-time, satisfactory experience. Small gains in efficiency add up to huge benefits. That’s just one reason among many that Nussbaum partnered with Phillips Connect.
In 2021, we finished installing the Phillips system across our trailer fleet. Using advanced sensor technology, Phillips sends us real-time data on trailer speed, miles driven, load weight, and location – just to name a few. It also monitors critical system components, such as the Automatic Tire Inflation System (ATIS) and the Anti-Lock Braking System (ALBS). Departments across Nussbaum now have real-time insight into equipment health, location, and status. For example:
Back in March, the Best Fleets to Drive For gave Nussbaum the honorary tagline “there’s a process for that” (they know us well). Thanks to our partnership with Phillips, we’ve established a more efficient, proactive process for managing over a thousand (literally) moving pieces. They’ve enabled us to use our time more efficiently as we connect data with decision-makers. It’s a winning strategy – for Nussbaum and our customers.